We’re a business built on trust. Accountability is at the heart of everything we do. We pride ourselves on superior customer service, forming strong long-term relationships with our clients.

Our Chairman founded the concept of outsourced housekeeping in Australia in the early 1990’s and Silk was built from our desire to give the hotel industry a partner who is easy to do business with, has a strong people culture, invests in innovating systems and processes and always delivers.

We take great pride in the company we have developed and the services we offer. Our ability to support our customers at any stage of the lifecycle - including expertise in new build hotels, outsource to outsource and inhouse to outsource transition - is what has allowed us to become a leader in the industry. Through skill, integrity and accountability, we work towards a solution that works for our clients’ needs.

Above all else, we make it our priority to:

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