Silk provides clients a complete service offering
We specialise in building & transitioning housekeeping teams
Silk Hospitality delivers meticulous housekeeping services that uphold the highest standards of cleanliness and presentation. Our trained professionals ensure that guest rooms and common areas are immaculate, creating a welcoming environment that enhances guest satisfaction and loyalty.
A pristine hotel not only elevates the guest experience but also contributes to positive reviews and repeat business, directly impacting your bottom line. Enhance your guests’ stay with exceptional cleanliness. Contact us to discuss our tailored housekeeping solutions.
First impressions are crucial. Silk’s Public Area Cleaning service ensures that lobbies, corridors, restrooms, and other communal spaces reflect the elegance and professionalism of your establishment.
Maintaining spotless public areas enhances guest perceptions, encourages longer stays in communal spaces, and reinforces your brand’s commitment to excellence. Ensure your public spaces leave a lasting impression. Get in touch to learn more about our cleaning services.
Quality assurance is at the heart of our operations. Silk provides thorough inspections and detailed reporting to monitor cleanliness standards and operational efficiency.
Our transparent reporting system allows you to track performance metrics, identify areas for improvement, and ensure compliance with industry standards, leading to continuous enhancement of guest experiences. Stay informed and in control. Contact us to implement our comprehensive inspection and reporting services.
Efficient stewarding is essential for seamless back-of-house operations. Silk’s stewarding services manage kitchen cleanliness, dishwashing, and equipment maintenance, ensuring that your culinary team operates in a hygienic and organized environment.
This support allows your chefs to focus on delivering exceptional dining experiences, contributing to overall guest satisfaction. Optimize your kitchen operations with our expert stewarding services. Reach out to learn more.
Optimize your kitchen operations with our expert stewarding services. Reach out to learn more. By maintaining high standards of hygiene and presentation, we help enhance the comfort and satisfaction of your guests, while streamlining your internal operations and reducing overhead costs.
Experience seamless laundry operations. Contact us to discuss our tailored management solutions.
A well-stocked minibar can significantly enhance the guest experience. Silk manages inventory, replenishment, and auditing of your in-room minibars, ensuring guests have access to a curated selection of refreshments.
This service not only adds convenience for guests but also creates an additional revenue stream for your hotel. Delight your guests with a thoughtfully stocked minibar. Get in touch to explore our management services.
The turndown service is a hallmark of luxury hospitality. Silk provides discreet and efficient turndown services, preparing rooms for a restful night by refreshing linens, dimming lights, and adding thoughtful touches.
This attention to detail enhances the guest experience, encouraging repeat stays and favorable reviews. Offer your guests the luxury of a personalized turndown service. Contact us to implement this elegant touch.
In today’s environment, rigorous disinfection protocols are essential. Silk offers comprehensive COVID-19 disinfection services, utilizing industry-approved methods and products to ensure the safety of your guests and staff.
Implementing these measures demonstrates your hotel’s commitment to health and safety, building trust with potential visitors. Prioritize health and safety with our expert disinfection services. Get in touch to develop a customized plan.
Beyond hotels, Silk extends its expertise to aged care facilities, providing specialized cleaning and housekeeping services that meet the unique needs of these environments. Our compassionate approach ensures a clean, safe, and comfortable atmosphere for residents, contributing to their well-being and satisfaction.
Ensure the highest standards of care and cleanliness. Contact us to learn about our aged care services.
Silk Hospitality’s Specialist Cleaning service is designed to address the unique needs of areas requiring more intensive care — from high-touch surfaces and upholstery to deep carpet cleaning and post-renovation cleans. Our expert team uses industry-grade equipment and cleaning agents to achieve outstanding results while complying with health and safety standards.
This service ensures that even the most overlooked corners of your property remain pristine, protecting your investment and elevating the overall guest experience. Whether it’s a once-off deep clean or part of a recurring schedule, we adapt to your operational needs without disruption. Ready to give your property the specialist care it deserves? Contact us to book a tailored cleaning session today.
Exceptional guest services are pivotal to creating memorable stays. Silk offers trained professionals to assist with concierge duties, luggage handling, and personalized guest requests, ensuring that each visitor feels valued and attended to.
This personalized touch fosters guest loyalty and positive word-of-mouth. Enhance your guest relations with our professional services. Reach out to tailor a solution for your hotel.
We partner with a wide range of accommodation providers, from boutique hotels to large-scale resorts and serviced apartments. Our flexible approach allows us to tailor our services to meet your specific needs.
We maintain consistently high standards through innovative systems, comprehensive training and development plans, regular quality audits, and hands-on operational oversight. Each team is led by a dedicated Executive Housekeeper, with the backing of well-resourced Operations Managers.
Transitions are lead by our National Transition Manager who specialises in seamless transitions, ensuring minimal disruption to your operations and a smooth onboarding experience for your staff. A project launch meeting will establish clear responsibilities and dates, while regular project status meetings throughout the transition to ensure progress is meeting expectations and any risks are dealt with accordingly.
Yes, we directly hire and support all of our team members. This allows us to maintain strong team culture, provide continuous training, and ensure reliable, high-quality service.
We’re always looking for passionate and professional individuals to join our team. Visit our Careers page to see current openings and submit your application.
It all starts with a conversation. We’ll learn about your property, goals, and current operations. From there, we tailor a proposal that fits your needs including service scope, onboarding plan, and timelines. Once aligned, our team handles the transition smoothly so you can focus on delivering great guest experiences.
